Policies
Terms & Conditions
Terms & Conditions By booking a trip with Safarshala Tours, you agree to the following Terms & Conditions. Please read them carefully before making a booking. 1. Booking Confirmation A booking will be considered confirmed only after the required booking amount or full payment has been received and confirmation has been issued by Safarshala. 2. Advance Payment The booking amount paid at the time of reservation may be non-refundable, subject to the cancellation policy applicable to the particular trip. 3. Balance Payment Any pending balance must be paid within the timeline communicated by Safarshala. Failure to clear the balance may result in cancellation of the booking without refund of the advance amount. 4. Cancellation by Customer Cancellation requests must be made through the official communication channels of Safarshala. Refunds, if applicable, will be processed according to the cancellation policy of the respective trip. 5. Cancellation or Modification by Safarshala Safarshala reserves the right to modify, reschedule, or cancel a trip due to weather conditions, natural disasters, road closures, government restrictions, operational issues, insufficient participation, or other circumstances beyond reasonable control. 6. Itinerary Changes The itinerary provided is subject to change depending on weather, traffic, road conditions, local restrictions, operational requirements, or other unforeseen circumstances. The safety and convenience of travellers will be given priority. 7. Transportation Transportation will be provided as mentioned in the respective trip itinerary. Vehicle type may vary depending on availability, road conditions, group size, and operational requirements. 8. Accommodation Accommodation will be provided according to the category mentioned in the package. Room allocation will generally be based on the selected sharing basis. Specific room or hotel requests are subject to availability. 9. Food & Meals Meals will be provided only if specifically mentioned in the trip inclusions. Menu, meal timings, and food arrangements may vary depending on the destination and accommodation provider. 10. Traveller Responsibility Travellers are responsible for carrying valid government-issued identification, necessary personal belongings, appropriate clothing, medicines, and other essentials required for the trip. 11. Health & Fitness Travellers should ensure that they are physically fit and capable of participating in the activities included in the itinerary. Safarshala should be informed in advance about any relevant requirements that may affect participation. 12. Personal Belongings Safarshala is not responsible for the loss, theft, or damage of personal belongings, valuables, luggage, electronic devices, or other items carried by travellers. 13. Behaviour & Conduct Travellers are expected to maintain appropriate behaviour and respect fellow travellers, local communities, accommodation staff, drivers, guides, and the environment. Misconduct may result in removal from the trip without refund. 14. Alcohol, Drugs & Illegal Activities Consumption or possession of illegal substances and participation in unlawful activities during the trip is strictly prohibited. Safarshala reserves the right to take appropriate action in such circumstances. 15. Adventure Activities & Treks Trekking and adventure activities involve inherent risks. Travellers must follow the instructions of guides, coordinators, and local authorities. Safarshala will not be responsible for incidents resulting from negligence, violation of instructions, or unsafe personal actions. 16. Weather & Natural Conditions Mountain and remote destinations can be affected by unpredictable weather, landslides, snowfall, roadblocks, and other natural conditions. Such situations may require changes to the itinerary or additional arrangements. 17. Additional Expenses Expenses not specifically mentioned under the package inclusions, including personal expenses, additional meals, room upgrades, entry fees, activities, emergency transportation, or other optional services, shall be borne by the traveller. 18. Travel Documents Travellers must carry valid identification and any permits or documents required for the destination. Safarshala will not be responsible for issues arising due to missing or invalid documents. 19. **Group Travel** Safarshala operates group trips where travellers may be required to follow common schedules, departure timings, and group arrangements. Delays caused by an individual traveller may affect the group itinerary. 20. Photography & Content Safarshala may capture photographs or videos during trips for promotional and marketing purposes. Travellers who do not wish to appear in promotional content should inform the Safarshala team in advance. 21. Force Majeure Safarshala shall not be liable for delays, cancellations, losses, or changes caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, strikes, civil disturbances, pandemics, road closures, or other unforeseen events. 22. Third-Party Services Certain services such as transportation, accommodation, guides, activities, and meals may be provided by third-party vendors. Service quality and availability may depend on the respective provider's operational conditions. 23. Pricing & Offers Trip prices, discounts, coupons, and promotional offers may change from time to time. An offer is valid only during the specified period and subject to its applicable terms. 24. Acceptance of Terms By making a booking or participating in a Safarshala trip, the traveller confirms that they have read, understood, and accepted these Terms & Conditions along with the applicable booking and cancellation policies. Note:Trip-specific terms, inclusions, exclusions, cancellation policies, and payment conditions may apply in addition to these general Terms & Conditions.
Privacy Policy
Privacy Policy 1. Information We Collect Safarshala may collect information such as your name, phone number, email address, city, travel preferences, booking details, and payment/transaction information when you use our website or services. 2. How We Use Your Information The information collected may be used to process bookings, provide trip-related services, communicate important updates, respond to enquiries, and improve our services and customer experience. 3. Payment Information Payments may be processed through third-party payment providers. Safarshala does not intentionally store sensitive payment credentials such as card PINs, CVVs, or banking passwords. 4. Marketing & Communication With appropriate consent or where permitted by applicable law, Safarshala may use your contact details to send information about upcoming trips, offers, discounts, and service updates. You may request to opt out of promotional communications. 5. Sharing of Information Your information may be shared with trusted service providers such as hotels, transportation partners, activity providers, payment gateways, or other vendors only when necessary to provide or manage the services you have requested. 6. Data Security Safarshala takes reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure. However, no online system can be guaranteed to be completely secure. 7. Cookies & Policy Updates Our website may use cookies or similar technologies to improve functionality, analyze website usage, and enhance your experience. Safarshala may update this Privacy Policy from time to time, and the latest version published on the website will apply.
Cancellation / Refund Policy
Cancellation / Refund Policy 1. Cancellation by Traveller Cancellation requests must be submitted through Safarshala’s official communication channels. Refund eligibility will depend on the time of cancellation and the applicable trip policy. 2. Booking Amount The initial booking/advance amount paid to confirm a seat is generally **non-refundable**, as it is used to secure transportation, accommodation, permits, and other trip arrangements. 3. Cancellation Charges Cancellations made closer to the departure date may attract higher cancellation charges. The applicable charges will be communicated at the time of booking or as mentioned in the trip-specific policy. 4. No-Show / Late Arrival No refund will be provided if a traveller fails to report at the designated pickup point on time, misses the vehicle, or leaves the trip voluntarily after departure. 5. Cancellation by Safarshala If Safarshala cancels a trip due to operational reasons, insufficient bookings, government restrictions, extreme weather, or other unavoidable circumstances, customers will be offered an appropriate alternative, rescheduling option, or refund as applicable. 6. Refund Processing Approved refunds will be processed to the original payment method or through another mutually agreed method. Processing time may vary depending on the payment provider or bank. 7. Non-Refundable Personal Expenses Safarshala will not be responsible for personal expenses incurred by travellers, including flights, trains, local transportation, food, accommodation, or other arrangements made independently, in case of trip cancellation or itinerary changes. Note: Cancellation and refund terms may vary for specific trips, special offers, group bookings, and peak-season departures. The policy communicated for the respective trip at the time of booking will prevail.